The rooms are spacious and comfortable, but the plumbing is terrible. The water drains too slowly in the shower. The toilets do not flush properly. The breakfast is terrible and not fresh tasting. Food taste bland as well. There are several restaurants near by, this is a plus.
Had a couple issues (lack of TV/light bulb out), but they were all address efficiently. The carpet is clean, but is showing wear. I have work white socks in the room and they don't get dirty, but the carpet looks rough. The shower curtain rod was installed upside down. This means the curtain constantly falls to the middle, leaving space for the water come out of the shower. The sink was cracked, but didn't cause any issues. Sink pressure is a little weird. All issues I brought up were addressed quickly with smiles. The people working here are what made it a great experience. The rooms definitely need to be refreshed though. They did get newer TVs with the ability to stream from your phone.
Staff were friendly and tried hard to assist guests. Kitchen units not well supplied...keep asking for dish soap. Bring your own bottle opener. Beds need better mattresses. It is a comfortable 3 star hotel for a 5 star resort price.
The hotel is wonderful. The rooms and surrounding areas are very clean. The desk staff I interacted with (Bryce) was very welcoming. The kitchen staff were well attentive. I would stay here again.
Friendly and professional Staff! Clean suites and good breakfast! My wife dropped her camera in the parking lot and a guest found it, brought it to the main desk and when front desk verified that she is the owner, they spent their time to get it shipped it to Canada (via my FedEx account). This place is filled with not just honest staff, but honest guest, as well! This will be my family's regular hotel when each time we visit relatives in Longwood, Florida. Also, amenities are just close by. I would definitely recommend this place to friends and family here in Canada.
Homewood Suites By Hilton Lake Mary is a US Lodging based in Lake Mary, Florida. Homewood Suites By Hilton Lake Mary is located at 755 Currency Cir, Lake Mary, FL 32746, USA.
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